Reference

How asiatoto88 Handles Your Personal Information

Your account data — from your login details to your DANA, OVO, or GoPay wallet connections — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionE-Wallet Privacy: DANA, OVO, GoPayCookie & Device PolicyYour Right to Request ChangesIndonesia-Focused Data Handling
asiatoto88 How asiatoto88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Support Open the live chat window from your account dashboard to raise a privacy concern directly. Our support team handles data access and deletion requests through this channel during available hours.
Email Privacy Request Send a written request to our support email if you want a copy of the data we hold on your account, or if you want to request a correction or removal. We aim to respond within a reasonable timeframe.
Account Settings Panel Some data preferences — including communication opt-outs and linked e-wallet visibility — can be managed directly from your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Secure Data Storage

Account credentials and wallet linkage details for DANA, OVO, and GoPay are stored using encryption. Access to this data inside our systems is restricted to authorised personnel only.

Cookie and Session Tracking

We use cookies to keep your session active across mobile and browser, and to remember your preferred payment method. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required after closure. Once that window closes, personal data is either deleted or stripped of identifying details.

Requesting Changes to Your Data

You can ask us to correct inaccurate information or delete data we no longer need to hold. Requests go through live chat or email; we verify your identity before acting on any data change.

Your Questions About This Privacy Policy

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also collect device and session data to secure your login and recognise returning access from your phone or browser.

We share data only with service partners directly involved in running your account — for example, payment processors handling your GoPay or OVO transfers. Those partners follow the same privacy standards we apply internally. We do not sell your data.

We keep account records for the period required by our operational obligations after closure. Once that period ends, your personal data is deleted or anonymised so it can no longer be linked back to you.

Yes. Contact us through live chat or our support email to request a copy of your account data. We will verify your identity first, then provide the information we hold within a reasonable timeframe.

Send your request through live chat or email. We confirm your identity before making any change. Corrections to name or contact details can also be updated directly from your account settings panel in some cases.

Yes. Your e-wallet transaction records are stored with encryption and accessed only by personnel who need them to process or verify a transaction. We do not display your full wallet details to other parties.